Privacy Policy

Introduction

Welcome to v7vv. We are committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains in plain language exactly what information we collect, why we collect it, how it is used, who it may be shared with, and how long it is retained.

By accessing or using v7vv's website and services — including cricket betting, live casino, slots, and all related features — you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

v7vv operates as an online gaming destination serving players in Bangladesh and uses English as its primary interface language. Our platform processes personal data for the purpose of providing a secure, fair, and enjoyable gaming experience from Dhaka to Cox's Bazar and beyond.

Information We Collect

v7vv collects several categories of personal data to provide, improve, and protect our services. Below is a transparent breakdown of what we gather and why.

Account Registration Data

• Full name as provided during registration
• Email address and mobile phone number
• Date of birth (for age verification — players must be 21 years or older)
• Residential address, including city (e.g. Dhaka, Chittagong, Sylhet)
• Username and encrypted account credentials

Identity Verification Documents

• Government-issued photo identification (national ID card, passport, or driving licence)
• Utility bills or bank statements for address verification where applicable
• Selfie or photograph for facial verification if required during enhanced KYC checks

Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and methods (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction identifiers and payment reference numbers
• Betting history, game participation records, and bonus usage logs

How We Use Your Information

The personal information collected by v7vv is used exclusively for legitimate operational purposes. We do not sell, trade, or rent your personal data to unaffiliated third parties for marketing purposes. Your data is used only in the following ways:

• To create and manage your v7vv player account and verify your identity
• To process deposits, withdrawals, and betting transactions securely
• To deliver personalised game recommendations, promotional offers, and bonus notifications
• To comply with anti-money laundering (AML) obligations and responsible gaming requirements
• To detect, prevent, and investigate fraudulent activity, cheating, or unauthorized account access
• To respond to customer support queries and improve our platform's performance and reliability

Sharing Your Information

v7vv does not sell or lease your personal data. We may share limited data with carefully selected third parties only in the following circumstances:

• Payment processing partners such as bKash, Nagad, Rocket, and Upay, solely to execute your financial transactions on the platform
• Technology and security service providers (e.g. fraud detection systems, server infrastructure partners) who are bound by strict data protection agreements
• Game content and RNG providers (e.g. Pragmatic Play, Evolution Gaming, Spribe) who may receive anonymised session data for fairness auditing purposes
• Regulatory bodies or law enforcement agencies if we are legally compelled to disclose information under applicable law

Any third-party provider that processes your data on behalf of v7vv is required to maintain equivalent data protection standards and is prohibited from using your data for any purpose other than the contracted service.

Cookies and Tracking Technologies

v7vv uses cookies and similar tracking technologies to enhance platform functionality, understand user behaviour, and deliver a more personalised gaming experience. This section explains the types of cookies we use and how you can control them.

Strictly Necessary Cookies

These cookies are essential for the v7vv website to function correctly. They enable secure login sessions, maintain your account state, prevent cross-site request forgery (CSRF), and support the integrity of financial transactions. These cookies cannot be disabled without significantly impairing the platform.

Analytics Cookies

With your consent, we use analytics cookies to measure how players interact with v7vv — which game categories are most visited, how long sessions last, and which features see the most engagement. This data is aggregated and anonymised; it does not identify you personally. Insights from analytics help us improve navigation, content, and overall experience.

Managing Your Cookie Preferences

You may disable non-essential cookies at any time through your device's browser settings. Instructions vary by browser (Chrome, Firefox, Safari, Samsung Internet). Please note that disabling analytics cookies will not affect your ability to use v7vv's core services. Disabling strictly necessary cookies, however, may prevent login or cause payment features to malfunction.

Data Retention

v7vv retains your personal data for as long as your account remains active and as long as necessary to fulfil the purposes described in this Privacy Policy. When your account is closed, we will delete or anonymise your personal data within a reasonable period, subject to the exceptions below.

Certain categories of data — particularly financial transaction records and KYC verification documents — may be retained for a longer period where required by applicable law, anti-money laundering (AML) regulations, or responsible gaming auditing obligations. In those cases, data is stored securely and access is restricted to authorised personnel only.

Your Rights Regarding Your Personal Data

v7vv respects your right to understand and control how your personal data is handled. As a v7vv player, you are entitled to the following rights, which you may exercise at any time by contacting our support team:

• Right to Access — request a full copy of the personal data we hold about you
• Right to Rectification — request that inaccurate or incomplete personal data be corrected
• Right to Erasure — request deletion of your personal data (subject to legal retention requirements)
• Right to Restrict Processing — request that we temporarily stop processing your data in specific circumstances
• Right to Object — object to the use of your data for direct marketing or profiling purposes

We will respond to all verified data rights requests within a reasonable timeframe. Please note that in some cases, particularly where legal obligations apply (such as AML requirements), we may not be able to delete all data immediately but will inform you of the reason.

Data Security Measures

v7vv takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account and payment information, access control policies ensuring only authorised personnel can view sensitive records, regular security audits and vulnerability assessments of our platform infrastructure, and automatic session timeouts to protect inactive accounts.

While v7vv employs best-practice security measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights and freedoms, we will notify affected players and take immediate remediation steps in accordance with our incident response procedures.

Third-Party Payment Services

v7vv integrates with leading Bangladeshi payment services — including bKash, Nagad, Rocket, and Upay — to facilitate secure deposits and withdrawals for our players. When you initiate a payment transaction, you are interacting directly with that payment provider's own platform and systems. v7vv does not store your bKash PIN, Nagad mobile wallet credentials, or any bank account passwords. Each payment partner operates under its own privacy policy and terms of service, which we encourage you to review.

If you believe that a payment transaction has been processed incorrectly or that your payment account credentials may have been compromised, please contact v7vv support immediately at [email protected] and also notify your payment provider directly. Do not share your mobile banking PIN or password with anyone, including v7vv support staff.

Age Restriction and Child Safety

v7vv is strictly an adult-only platform. Our services are intended exclusively for players who are 21 years of age or older. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. During account registration, players are required to confirm their age and may be asked to submit identity documents for age verification as part of our KYC process.

If we discover or are notified that a person under the age of 21 has created an account or provided personal data on v7vv, we will suspend the account immediately, delete all associated personal data without delay, and refund any deposits made, in accordance with our responsible gaming obligations. If you are a parent or guardian and believe your child may have accessed v7vv, please contact us at [email protected] immediately.

Changes to This Privacy Policy

v7vv reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via their account email address.

Your continued use of v7vv's platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we protect your data. If you disagree with any revision, you should discontinue use of the platform and may request account closure by contacting support.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way v7vv handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related inquiries promptly and transparently.

You can reach our privacy and support team by email. Please include your registered username and a brief description of your request so we can assist you as efficiently as possible. Our team operates on Bangladesh Standard Time (BST, UTC+6).

[email protected]